Global Reach Partners are accredited for Customer Excellence in 2009

The Excellence in Customer Experience Programme was developed in 1994 with two objectives, to recognise those organisations that excel at serving their chosen customers and to provide feedback and share good practices enabling entrants to improve their performance. Global Reach were assessed on all areas of business to establish how customer experiences are measured and maintained. The business scored highly for being experts with the FX industry, providing customer-focussed and innovative products and for offering clients flexibility. Stewart Blake CEO said, "It's very important for us to understand how we serve our customers and taking part in this process has given us a basis for continuing to improve our execution of customer service." Managing Director Mark Smith-Halvorsen continued, "It was a worthwhile exercise for us to be assessed by an external body and there are many positive learnings from undertaking this. To be one of 24 organisations in the UK who can demonstrate operating at this level is a great achievement for us."